Refund and Cancellation Policy

Reports

Ask within 14 days of paying. We refund a report that failed to finish, ran on fewer engines than we stated, or hasn’t been used yet. If you would rather have the report, we re-run it instead.

If the report finished as described and you disagree with the result, tell us what looks wrong. We keep the raw answers behind every score, so we can show you the exact sentences your report was built from.

The monthly plan

Cancel any time: open your dashboard, go to Movement, and use Manage billing. You can end the plan when the paid month runs out, or right away. Either way you are not charged again. If you cannot reach that page, email us and we will cancel it for you.

We do not refund a month already charged, unless that month’s re-check failed. If it did, tell us within 14 days and we refund that month.

How to ask

Email us from the address you paid with, or tell us the business name. Refunds go back to the card you paid with and usually take 3 to 15 business days to arrive. On your card statement, the charge starts with DODOPAY.

Keeping your reports

Reports stay in your dashboard for six months, whether or not you keep the monthly plan. Save one as a PDF to keep it for good.